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FAQs

Are orders gift wrapped?

All orders are gift wrapped, usually using gift boxes made of recycled card and tied with turquoise ribbon, which is also made of recycled fibres. If you would like a different coloured ribbon or the tissue paper inside the box to be a colour other than turquoise, please send us a message before ordering to ask whether we have the colour you would like. At the moment we have a cream coloured ribbon that we could use, but we might be able to get other colours of your choice.

 

Can I have my order sent as a gift directly to the recipient?

Yes, please let us know if it is going to someone as a gift so that we know which address to send to.

If you would like us to include a handwritten note on white card with your message please let us know at the time of ordering and provide the wording you would like us to use.

Please note that we wont include an invoice for gifts, however, if a Customs Declaration is needed (so for any non-EU countries) then we must put the accurate price on the Customs Form on the outside of the envelope.

 

Can I have a different length of chain for my necklace?

This may well be possible, but it depends on which necklace and type of chain it is. Please send us a message about the particular necklace and we will let you know.

 

There is only one of the item I like - could I have more?

We can often make more of the items in our shop, but it might take some time, especially if we haven't got the materials in stock.

Please just send us a message about the particular item you like and we will reply as soon as we can.

Some of our items are one of a kind e.g. the seaglass necklaces.

 

Are your items suitable for children?

The items are not suitable for children, particularly because of the small size of components used in our designs.